MassDOT Research on Options for ADA Paratransit Services

by Eric Gonzales, Assistant Professor, UMass Amherst and Matt Mann, Research Program Coordinator

Governor Baker (right) at the Ride, Uber and Lyft ADA Paratransit partnership press conference (MassLive)

One of MassDOT’s research project titled “Optimizing ADA Paratransit Operations with Taxi and Ride Share Programs”, had its kick-off meeting in December 2017 and is well underway.  This $152k research project began in December with the project kickoff meeting scheduled for December 14th at MassDOT.   This project is Championed by Ben Schutzman, Massachusetts Bay Transit Authority’s (MBTA) and will be aimed at optimizing programs to serve some paratransit trips by taxi or other mobility services in order to minimize overall system costs.

Rising ridership on Americans with Disabilities Act (ADA) paratransit services, such as MBTA’s “The Ride”, pose a challenge due to the high costs of operating this required service.  The objective of this project is to optimize programs to serve some paratransit trips by taxi or other mobility services in order to minimize system cost. The benefits to MBTA will be to lower the cost of providing service in order to accommodate the anticipated increase in ridership.  The challenge of managing a demand-response transportation service, for people with disabilities, is the system operation depends on the demand of the traveler behavior and supply structure and costs.  As of March 1, 2017, a pilot program now allows eligible ADA paratransit customers on “The Ride” were able to use taxicabs, Uber, or Lyft for a subsidized trip.  The goal is to provide insights about how the operation and use of the system is changing under the pilot program and then to provide guidance about how to manage a multimodal ADA program that provides users with a greater range of choices than they have had in the past.  Although the scope is tied closely to an analysis of the MBTA system, the insights are likely to have implications for the ADA paratransit systems elsewhere in Massachusetts.  A recent Boston Globe article provides an update to March 2017 pilot study, the increase in demand and some initial cost per ride numbers.

Eric Gonzales, UMass Amherst, the Principal Investigator states “the project will allow us to use modeling tools to analyze how coordinating ADA paratransit services with taxis is changing the experience for customers and costs of the agency.  Our goal is to identify ways to provide cost-effective and high-quality service for customers with disabilities as part of an equitable and sustainable transit system for the Boston region.”